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Shipping and Delivery

Have a question? We're here to help.

Where do you ship?

Summersalt ships to the US, Canada, and Australia and we're hoping to expand even further in the future!

What shipping methods do you use?

Type Provider Processing Time Delivery Time
Ground
DHL and USPS
1-3 business days
3-5 days
Next Day
FedEx
1 business day
1 business day*
2-Day
FedEx
1 business day
2 business days*

 

Please note:

In order to be delivered within the above timelines, orders must be placed by 2pm CST on weekdays. Orders placed over the weekend will be processed by our fulfillment center as soon as possible on the following business day.

FedEx does not deliver on Sundays or holidays.

Did my order ship?

As soon as your order has shipped, we'll send you an email. To keep an eye on your order, click here. 

 

Preorder Items: If you preorder an item, your entire order will ship together when the preorder item becomes available. We will not ship your items separately.

Are online orders being affected by COVID-19?

Currently our distribution centers are open and running but with reduced staffing. We are, however, closely monitoring local and federal government updates to ensure we are following all best practices in response to the COVID-19 pandemic. The health, safety and well-being of our team is a top priority to us.

Will my shipment be delayed due to COVID-19?

Due to reduced staffing, our order processing time may take up to 3 business days from our standard 24-48 hours. International shipments may experience further delays due to more limited carrier availability.

Additionally, all carriers are experiencing shipping delays across the country. For more information, visit FedExUSPS and DHL's websites.  

Only part of my order was delivered. What should I do?

In an effort to get your purchase to you quickly, occasionally your order will be split into more than one shipment. Your shipping confirmation email with your tracking number should reflect what was delivered. You will receive a second email with tracking for the rest of your order when it ships. If your order confirmation includes your whole order, but only some items arrive, please reach out to us at hello@summersalt.com!

What happens if my tracking shows as delivered, but I haven't received my package?

While we work with reliable carriers, occasionally, there are glitches on the carrier’s end. We recommend using your tracking information to check with your postal carrier for packages marked as "delivered" that did not show up.

 

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