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Returns and Exchanges

Have a question? We're here to help.

How do I initiate a return or exchange?

We make it easy! Initiate your return or exchange here. (P.S. returns and exchanges are free!) All returned products must be returned within 30-days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Please note that all underwear, bralettes, towels, face coverings and monogrammed purchases are considered final sale and not eligible for return or exchange. Sale items are eligible for exchanges, but can't be returned.

How do I mail my return or exchange?

 

To get your package ready:
1. Create and print your prepaid shipping label here.
2. Attach the label to the reusable mailer from your original order, or to any other shipping mailer of your choice.
3. Put your package in your mailbox or USPS drop box, or deliver it to any USPS location

Please note orders must be returned within 30 days of the delivery date.

Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed. Please contact hello@summersalt.com for questions regarding the return label.

I sent in my return. When do I get my money back?

We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.

I requested an exchange. When will I get my new items?

When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us. You’ll receive an email with new tracking information when the new items you ordered are on their way.

 

Exchanges must be returned within 30 days of your original delivery.

Where will my refund be applied?

If you selected a refund to your credit card, the refund will be applied to the card used to make the purchase.

 

If you selected a refund to store credit, your digital store credit will be emailed to you when the items are received at our fulfillment center.

Will you refund my shipping fee when an order is returned?

Original shipping charges are not refunded when the order has been returned.
Be sure to sign up here for our mailing list to find out about free shipping promotions for future orders!

I need to return or exchange, but it's been over 30 days. What should I do?

If your return or exchange is overdue, please contact hello@summersalt.com for help.

I'm having trouble loading the return site. What should I do?

First, double-check your order number and shipping zip code to make sure they are correct. Your order number can be found on your packing slip or any email correspondence related to your order.


You can also try a different web browser, or turn off pop-up blockers temporarily.


If you’re still experiencing issues with the site, let us know right away at hello@summersalt.com (include your order number!) and we'll take a look!

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