Return & Exchanges

Buy without worry—Summersalt always covers return shipping costs!

What is the return policy for Buy Now purchases?

All returned suits must be returned within 30 days of the delivery date in unused pristine condition with original tags attached and hygienic liners intact.

For information about At-Home-Try-On Discovery Pack returns, please click here.

 

How do I request a return or exchange for a Buy Now purchase?

Please submit your Buy Now returns and/or exchanges through our Returns and Exchanges website. Have your order number and your shipping zip code handy!

Through this site you can:

  • Submit a return for a refund.
  • Exchange your suit for different size or color.
  • Return and shop for a completely different style. Select “return” and then select “shop with credit” to exchange for a different style.
  • Direct refunds to your credit card or a gift card.
  • Generate a return shipping label.

If you encounter any problems with this page, please contact hello@summersalt.com.

For information about At-Home-Try-On Discovery Pack returns, please click here.

 

How do I mail my Buy Now return/exchange?

Easily—and all the shipping costs are on us!

  • Print the shipping label generated from the website mentioned above. 
  • Attach the label to the Summersalt bag, which can be used as a return bag. (If the Summersalt poly-mailer is no longer available to use for the return, a similar poly-mailer can be used instead.) 
  • Put your package in your mailbox, USPS drop box, or deliver it to any USPS location.

To ensure you receive a refund or exchange, please return the package to us within 30 days of the delivery date.

Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed. Please contact hello@summersalt.com for questions regarding the return label.

 

Will you refund my shipping fee when an order is returned?

Original shipping charges will not be refunded when the order has been returned.

Be sure to sign up for our mailing list to find out about free shipping promotions for future orders! Sign up here.

 

When will I receive my refund for a Buy Now purchase?

Once the package arrives at our fulfillment center, please allow approximately 2 weeks for your return to be processed. You can also keep track of your package with the tracking number listed on your return shipping label.

As soon as your return is approved for a refund and processed, we’ll send you an email notifying you of your refund!

 

When will I receive my exchange?

When making an exchange, the exchanged suit will be sent when the return package is in transit and on its way back to us.

Exchanges cannot be guaranteed if the return package is not mailed promptly. If delayed, suits may be out of stock by the time the package is received.

 

Where will my refund be applied?

If you selected a refund to your credit card, the refund will be applied to the card used to make the purchase.

 

My return is over 30 days, what now?

If your return or exchange is overdue, please contact hello@summersalt.com for help, and we can discuss any issues surrounding the return.

If we don’t hear from you, we reserve the right to cancel overdue returns and exchanges submitted through our Returns and Exchanges site. The shipping labels will be voided and your order will not be eligible for a refund.

 

The return/exchange site is not working for me. What do I do?

First, double check your order number and shipping zip code to make sure you they are correct. Your order number can be found on your packing slip or any email correspondence related to your order.

 

You can also try a different web browser, or try turning off pop-up blockers.

If you’re still experiencing issues with the site, let us know right away at hello@summersalt.com (include your order number!) We will respond quickly, and get things resolved.

 

I have more questions!

Please contact hello@summersalt.com