During the COVID-19 Quarantine:
What is the plan for processing returns and exchanges?
Currently our distribution centers are open and running as usual. We are, however, closely monitoring local and federal government updates to ensure we are following all best practices in response to the COVID-19 pandemic. The healthy, safety and well-being of our team is a top priority to us.
Will my shipment be delayed?
Due to reduced staffing, our order processing time may take up to 3 business days from our standard 24-48 hours. International shipments may experience further delays due to more limited carrier availability.
How do I return or exchange?
We make it easy! Initiate your return or exchange here. (P.S., returns and exchanges are free!)
All returned suits must be received within 30 days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Please note that all underwear, bralette, towel, and monogrammed purchases are considered final sale and not eligible for exchange. Sale items are eligible for exchanges, but can't be returned.
Need to return an At-Home-Try-On Discovery Pack? Click here.
How do I mail my return or exchange?
Return shipping cost is on us! To get your package ready:
- - Create and print your prepaid shipping label here
- - Attach the label to the reusable mailer from your original order, or to any other shipping mailer of your choice
- - Put your package in your mailbox or USPS drop box, or deliver it to any USPS location
Note: Orders must be returned within 30 days of the delivery date.
Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed. Please contact email@example.com for questions regarding the return label.
Will you refund my shipping fee when an order is returned?
Original shipping charges are not refunded when the order has been returned.
Be sure to sign up here for our mailing list to find out about free shipping promotions for future orders!
I sent my return. When do I get my money back?
We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.
I requested an exchange. When will I get my new items?
When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us.
Exchanges cannot be guaranteed if the return package is not mailed within 30 days of your original delivery. If delayed, replacement products may be out of stock.
Where will my refund be applied?
I need to return or exchange, but it's been over 30 days. What should I do?
If your return or exchange is overdue, please contact firstname.lastname@example.org for help.
If we don’t hear from you, we reserve the right to cancel overdue returns and exchanges. Shipping labels will be voided and your order will not be eligible for a refund.