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FAQs

FAQs

During the COVID-19 Quarantine

What is the plan for online fulfillment?

Currently our distribution centers are open and running ​as usual. We are, however, closely monitoring local and federal government updates to ensure we are following all best practices in response to the COVID-19 pandemic. The healthy, safety and well-being of our ​team​ is a top priority to us.

Will my shipment be delayed?

Due to reduced staffing, our order processing time may ​take up to 3 ​business days from our standard 24-48 hours. ​International shipments may experience further delays due to more limited carrier availability. 

Self-Help Links

Starting a return or exchange?

    Click here

    Shipping or returning to Canada?

      Click here

      Shipping or returning to Australia?

      Click here
      Need to contact Customer Happiness?

        Click here

        Questions about QuadPay? 

          Click here

            

          Shipping

          Where do you ship?

          Summersalt ships to the US, Canada, and Australia, and we're hoping to expand even further as we grow!

          What are your shipping options?
          For the United States
          3-5 Business Days: DHL SmartMail 
          2 Business Days: FedEx 2 Day Air 
          1 Business Day: FedEx Next Day Air  
           
          For the United States (Puerto Rico and other US territories)
          3 Business Days: USPS Priority Mail 
           
          Ordering Tips:
          In order to be delivered within the above timelines, orders must be placed by 2pm CST on weekdays. Orders placed over the weekend will be processed by our fulfillment center as soon as possible on the following business day.

          - FedEx does not deliver on weekends or holidays. DHL orders may be delivered on a Saturday.

          - Expedited shipping is not available for P.O. boxes, Puerto Rico, or any other US territories.
           

          Did my order ship?
          As soon as your order has shipped, we'll send you an email.  Most shippers update their tracking information around 7pm CST, so check then for the most accurate information. 

          Preorder Items:
          If you preorder an item, your entire order will ship together when the preorder item becomes available. We will not ship your items separately.

          To keep an eye on your order, click here.    


          Returns & Exchanges 

          How do I return or exchange?
          We make it easy! Initiate your return or exchange here. (P.S., returns and exchanges are free!)

          All returned suits must be received within 30 days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Please note that all underwear, bralette, mongrammed and towel purchases are considered final sale and not eligible for exchange. Sale items are eligible for exchange only, no returns.

          Need to return an At-Home-Try-On Discovery Pack? Click here.

          For international returns
          , please refer to these country-specific pages: 

           
          I sent my return. When do I get my money back?
          We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.

          What if something in my order is damaged or incorrect?
          This is extremely rare, but if this happens, please email us at hello@summersalt.com with your order number and images of the product, and we’ll take care of you.
           

          Offers and Promotions

          Can I use multiple codes at once?

          We can only accept one offer per order.

          Product & Sizing

          How do I know if I’m ordering the right size?
          Our helpful size chart makes it easy to choose the right size for any Summersalt products. For a more customized recommendation, check out our Style + Size Finder! 

          All Summersalt sizes are based on US dress sizes. To convert to the metric system, click here.


          Do your suits run true-to-size?
          Yes! It’s safe to go with your regular size, but feel free to double-check our size chart as a reference. If you are in between sizes, please size down. Suits should fit very snug when dry.

          When in doubt, order a few sizes and keep what fits you best!
          Returns and exchanges are always free.


          How do I wash my swimwear?

          We recommend hand washing your suit by itself with cold water and a gentle soap. Do not soak, just a quick wash will do! Hang dry to keep your suit looking as good as new. Do not pack wet suits among other garments. 

           

          How will I know when new products are available?
          Join our email list! We’ll keep you posted about new products, rare deals, and insider info. Sign up here.

            

          What's So Special About Your Materials?

          1. Beach-Proof Fabrics

          Our suits offer UPF 50+ protection, and they can stand up to sand, sweat, and chlorine. Live wear tests have shown that even after 100+ hours of use in chlorinated water, the fabric retains its shape and compression power. We urge you to wear sunscreen, but be aware that some brands of sunscreen are known to stain swimsuits. We do suggest avoiding sunscreen with Avobenzone as this has been known to stain.

           

          2. Durability

          Our suit fabric is 5x stronger than ordinary swimwear for maximum durability.

           

          3. Shape and Fit

          Our suits have 4x the compression of average suits, so they truly retain their shape over time—even after washing. 

           

          4. Recycled Materials

          We use premium recycled materials to make all of our high-quality suits. The fabric in our suits is more technical, softer, and more durable than traditional swim fabric.


          Sustainability

          What is your commitment to sustainability?
          There are two things at the root of everything we do: Our customers, and our planet. We believe that the companies of the future must have sustainability at the core of their business model to make a lasting impact and do right by the environment. 

          Swimwear: Our swimwear is made of a super compressive, luxurious fabric crafted from 78% Recycled Polyamide. These fabrics are crafted from recycled plastics, post-consumer materials and nylon waste—like old fishing nets—that are literally pulled from our oceans.

          Travelwear: Our Travelwear is made of our very own, signature TravelSoft vegan silk. This means it was crafted entirely from pre-consumer waste, like cotton linter leftover from yarn used in factories.

          Products Made With Traditional Materials: We're working each and every day to create a path to sustainability through ongoing fabric development, research and development, and trials. 

          We are constantly striving to refine processes and push ourselves to keep operations and products as eco-friendly as possible. We’ll always be this way, and we’ll always be transparent with you about our processes.


          Transparent Pricing

          How are all your suits just $95? 
          Our team has over 10 years of experience and knows this industry inside and out. Plus, we cut out the middlemen in our operations which means the suits come to us directly from our factories, ready to pack and ship.

          This cuts operational costs ways down, which enables us to offer you the best possible price for our top-quality suits.


          Can I Call You?

          Our Customer Happiness team is small but mighty! In order to help as many customers as possible, we don't have phone support but can be reached 24/7 via email. We can't wait to offer more ways to stay in touch as we continue to grow!