During the COVID-19 Quarantine
What is the plan for online fulfillment?
Currently our distribution centers are open and running as usual. We are, however, closely monitoring local and federal government updates to ensure we are following all best practices in response to the COVID-19 pandemic. The healthy, safety and well-being of our team is a top priority to us.
Will my shipment be delayed?
Due to reduced staffing, our order processing time may take up to 3 business days from our standard 24-48 hours. International shipments may experience further delays due to more limited carrier availability.
Starting a return or exchange?
Shipping or returning to Canada?
Shipping or returning to Australia?
Need to contact Customer Happiness?
Questions about QuadPay?
Where do you ship?
What are your shipping options?
Did my order ship?
Preorder Items: If you preorder an item, your entire order will ship together when the preorder item becomes available. We will not ship your items separately.
To keep an eye on your order, click here.
What happens if only some or part of your order was delivered?
Returns & Exchanges
How do I return or exchange?
All returned suits must be received within 30 days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Please note that all underwear, bralette, mongrammed and towel purchases are considered final sale and not eligible for exchange. Sale items are eligible for exchange only, no returns.
For international returns, please refer to these country-specific pages:
I sent my return. When do I get my money back?
What if something in my order is damaged or incorrect?
Offers and Promotions
Can I use multiple codes at once?
We can only accept one offer per order.
Product & Sizing
How do I know if I’m ordering the right size?
All Summersalt sizes are based on US dress sizes. To convert to the metric system, click here.
Do your suits run true-to-size?
When in doubt, order a few sizes and keep what fits you best! Returns and exchanges are always free.
How do I wash my swimwear?
We recommend hand washing your suit by itself with cold water and a gentle soap. Do not soak, just a quick wash will do! Hang dry to keep your suit looking as good as new. Do not pack wet suits among other garments.
How will I know when new products are available?
What's So Special About Your Materials?
1. Beach-Proof Fabrics
Our suits offer UPF 50+ protection, and they can stand up to sand, sweat, and chlorine. Live wear tests have shown that even after 100+ hours of use in chlorinated water, the fabric retains its shape and compression power. We urge you to wear sunscreen, but be aware that some brands of sunscreen are known to stain swimsuits. We do suggest avoiding sunscreen with Avobenzone as this has been known to stain.
Our suit fabric is 5x stronger than ordinary swimwear for maximum durability.
3. Shape and Fit
Our suits have 4x the compression of average suits, so they truly retain their shape over time—even after washing.
4. Recycled Materials
We use premium recycled materials to make all of our high-quality suits. The fabric in our suits is more technical, softer, and more durable than traditional swim fabric.
What is your commitment to sustainability?
Swimwear: Our swimwear is made of a super compressive, luxurious fabric crafted from 78% Recycled Polyamide. These fabrics are crafted from recycled plastics, post-consumer materials and nylon waste—like old fishing nets—that are literally pulled from our oceans.
Travelwear: Our Travelwear is made of our very own, signature TravelSoft vegan silk. This means it was crafted entirely from pre-consumer waste, like cotton linter leftover from yarn used in factories.
Products Made With Traditional Materials: We're working each and every day to create a path to sustainability through ongoing fabric development, research and development, and trials.
We are constantly striving to refine processes and push ourselves to keep operations and products as eco-friendly as possible. We’ll always be this way, and we’ll always be transparent with you about our processes.
How are all your suits just $95?
Can I Call You?
Our Customer Happiness team is small but mighty! In order to help as many customers as possible, we don't have phone support but can be reached 24/7 via email. We can't wait to offer more ways to stay in touch as we continue to grow!