FAQs

Need to return a suit? Visit our Returns and Exchanges page. For other questions, keep reading! 


Orders & Shipping

How do I order a Summersalt suit?

There are two ways you can shop our suits.

1. Buy Now: Just browse our website, put the items you love in your bag, and pay at the checkout. When we talk about "Buy Now" suits, we're talking about a regular online purchase where you pay now and return later if the product doesn't suit you.

2. At-Home-Try-On Discovery Pack: Try on suits in the comfort of home with our At-Home-Try-On Discovery Pack. Once you get the suits, you have 6 days to try them on, dance in front of the mirror, send your friends selfies, and decide which ones you love! Pay only for what you keep, easily return the rest. Sorry, gift cards cannot be used on Discover Pack orders. 


To learn more about our At-Home-Try-On Discovery Packs, please click here.  
 

What is your shipping policy for Buy Now purchases?

All of our Buy Now purchases ship by DHL and are delivered via USPS with ground/ 2-3 day shipping. Shipments to either coast can take 3-5 days to arrive. Please allow 1-2 business days for order processing.


Can my order be expedited?

Yes! We offer Next Day and 2-Day expedited shipping options at checkout. Please allow 1 business day for order processing.  Please Note: For 2-Day and Next Day orders, FedEx does not deliver on weekends and holidays.  

Keep in Mind: Orders placed after 2pm (CST), may be processed and shipped the following business day. We are not able to guarantee same day fulfillment of your order. Make the call before you click “buy!” Orders that have already been submitted cannot be expedited.


Where do you ship?

We currently only ship within the US, but we hope to make international shipping available in the future! We can’t ship At-Home-Try-On Discovery Packs to Hawaii or Alaska, so please use our Buy Now option if you live in those states.


How will I know when my order has shipped?

You will receive an order confirmation and tracking number from us as soon as your order has shipped. Packages are typically mailed via DHL and can be tracked using this link: https://webtrack.dhlglobalmail.com/. Tracking numbers are updated after 5pm CST the day the package ships. From that point, you can track your package until it’s delivered.

Questions or concerns about shipping? Send us an email hello@summersalt.com and we’ll help.


Returns & Exchanges

What is your return policy?

All returned suits must be received within 30 days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact.

Need to return a suit? Visit our Returns and Exchanges page.

For information about At-Home-Try-On Discovery Pack returns, please click here.

If you have any questions regarding our return policy, please email hello@summersalt.com.

Do you offer exchanges?

Of course! Buy Now purchases can be easily exchanged. Please review our Returns and Exchanges page for more information.

When can I expect my refund after I make a return?

We process returns and refunds as soon as we get the merchandise back from you. Please allow 1-2 weeks for the refund to appear on your credit card statement.

Do you sell gift cards?

Yes! You can purchase a gift card here. Every gift card purchase comes with a beautiful Turkish towel to make your present a little extra special. (You’re welcome!) Sorry, gift cards can not be applied to Discovery Pack orders! 

What if my swimsuits are damaged or incorrect?

If something like this happens, email us at hello@summersalt.com with your order number and images of the product, and we’ll take care of you.


Product & Sizing

How do I know if I’m ordering the right size?

Our helpful size chart makes it easy to choose the right size. For a more customized recommendation, check out our Style + Size Finder! 

Do your suits run true to size?

Yes! It’s safe to go with your regular size, and double check our size chart as a reference. If you have a fuller cup size (a D-cup or larger) we recommend that you size up for a better fit.

How do I wash my swimsuits?

We recommend hand washing your suit by itself with cold water and a gentle soap. Do not soak, just a quick wash will do! Hang dry to keep your suit looking as good as new. Do not pack wet suits among other garments. If you have to travel with a damp suit, we recommend using a bag (our resealable bag your suits arrived in works perfectly!) to keep the suit isolated in your suitcase. 

What is your return intake process?

All suits go through a product restoration process after being returned. We have strict guidelines to ensure that all returns meet our standards. Returned suits are thoroughly steamed and a fresh hygienic liner is placed on each suit for every order. If the liner is removed at any point during the try on period, it cannot be returned.

What’s so special about your materials?

1. Beach Proof Fabrics
Our suits offer UPF 50+ protection, and they can stand up to sand, sweat, and chlorine. Live wear tests have shown that even after 100+ hours of use in chlorinated water, the fabric retains its shape and compression power. We urge you to wear sunscreen, but be aware that some brands of sunscreen are known to stain swimsuits. 

2. Durability
Our suit fabric is 5x stronger than ordinary swimwear for maximum durability.

3. Shape & Fit
Our suits have 4x the compression of average suits, so they truly retain their shape over time—even after washing. 

4. Recycled Materials
We use premium recycled materials to make all of our high quality suits. The fabric in our suits is more technical, softer, and more durable than traditional swim fabric.

How will I know when new products are available?

Join our email list! We’ll keep you posted about new products, rare deals, and insider scoop. Sign up here.


Transparent Pricing

How are all your suits and bikinis just $95? 

For one, our team has over 10 years of experience and knows this industry inside and out. Plus, we cut out the middlemen in our operations which means the suits come to us directly from our factories, ready to pack and ship. This cuts operational costs ways down, which enables us to offer you the best possible price for our top quality suits.


Sustainability

What is your commitment to sustainability? 

There are two things at the root of everything we do: Our customers, and our planet. We believe that the companies of the future must have sustainability at the core of their business model to make a lasting impact and do right by the environment. We are constantly striving to refine processes and push ourselves to keep operations and products as eco-friendly as possible. We’ll always be this way, and we’ll always be transparent with you about our processes.