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FAQs

FAQs

Self-Help Links

Starting a return or exchange?

    Click here

    Shipping or returning to Canada?

      Click here

      Need to contact Customer Happiness?

        Click here

        Questions about QuadPay? 

          Click here

           

          Placing An Order

          There are two ways to shop:

          1. Buy Now: Just browse our website, put the items you love in your bag, and pay at the checkout. When we talk about "Buy Now" suits, we're talking about a regular online purchase where you pay now and return later if the product doesn't suit you.

          2. Discovery Packs: Try on suits in the comfort of home with our At-Home-Try-On Discovery Packs. Once you get the suits, you have 6 days to try them on, dance in front of the mirror, send your friends selfies, and decide which ones you love! Pay only for what you keep, easily return the rest. 

          - Please be aware we are unable to make order or address changes once your order has been placed.

          - To learn more about our At-Home-Try-On Discovery Packs, please click here

          - Sorry, gift cards cannot be used on Discovery Pack orders. 

             

            Shipping

            Where do you ship?
            Summersalt ships to US and to Canada and we're hoping to expand even further in the future! 


            What are your shipping options?

            Type Provider Processing Time Delivery Time
            Ground DHL and USPS 1-3 business days 3-5 days
            Next-Day FedEx 1 business day 1 business day*
            2-Day FedEx 1 business day 2 business days*











            Please note:
            - All orders must be placed before 2pm CST in order to be delivered within the above timelines.
             
            - FedEx does not deliver on weekends or holidays.

            - Expedited shipping is not available for P.O. boxes.
             
            - At-Home Try-On Discovery Packs are only available for shipping in the continental US.


                    Did my order ship?
                    As soon as your order has shipped, we'll send you an email. Most shippers update their tracking information around 7pm CST, so check then for the most accurate information. 

                    To keep an eye on your order, click here. 

                       

                    Labor Day Weekend Shipping

                    We're here to help you soak up every second of summer!

                    To receive your order in time for Labor Day Weekend, please use the following shipping deadlines as your guide. Please note that orders placed outside of this window may not arrive in time for Labor Day Weekend.

                    Shipping Type Ordering Deadline
                    Ground August 22 by 12PM CST
                    Next-Day
                    August 27 by 12PM CST
                    2-Day
                    August 28 by 12PM CST







                    Returns & Exchanges 

                    How do I return or exchange?
                    We make it easy! Initiate your return or exchange here. (P.S., returns and exchanges are free!)

                    All returned suits must be received within 30 days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Please note that all underwear, bralette, and towel purchases are final sale.

                    Need to return an At-Home-Try-On Discovery Pack? Click here.


                    I sent my return. When do I get my money back?
                    We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.

                    What if something in my order is damaged or incorrect?
                    This is extremely rare, but if this happens, please email us at hello@summersalt.com with your order number and images of the product, and we’ll take care of you.
                     


                    Product & Sizing

                    How do I know if I’m ordering the right size?

                    Our helpful size chart makes it easy to choose the right size for any Summersalt products. For a more customized recommendation, check out our Style + Size Finder! 

                    All Summersalt sizes are based on US sizes. To convert to the metric system, click here.

                    Do your suits run true-to-size?

                    Yes! It’s safe to go with your regular size, but feel free to double-check our size chart as a reference. If you have a fuller cup size (a D-cup or larger) we recommend that you size up for a better fit.

                    When in doubt, order a few sizes and keep what fits you best!
                    Returns and exchanges are always free.

                    Pro tip:
                     Summersalt suits should fit snug when dry 

                    How do I wash my swimsuits?

                    We recommend hand washing your suit by itself with cold water and a gentle soap. Do not soak, just a quick wash will do! Hang dry to keep your suit looking as good as new. Do not pack wet suits among other garments. 

                    How will I know when new products are available?

                    Join our email list! We’ll keep you posted about new products, rare deals, and insider info. Sign up here.

                     

                     

                    What's So Special About Your Materials?

                    1. Beach-Proof Fabrics
                    Our suits offer UPF 50+ protection, and they can stand up to sand, sweat, and chlorine. Live wear tests have shown that even after 100+ hours of use in chlorinated water, the fabric retains its shape and compression power. We urge you to wear sunscreen, but be aware that some brands of sunscreen are known to stain swimsuits. We do suggest avoiding sunscreen with Avobenzone as this has been known to stain.
                     
                    2. Durability
                    Our suit fabric is 5x stronger than ordinary swimwear for maximum durability.
                     
                    3. Shape and Fit
                    Our suits have 4x the compression of average suits, so they truly retain their shape over time—even after washing. 
                     
                    4. Recycled Materials
                    We use premium recycled materials to make all of our high quality suits. The fabric in our suits is more technical, softer, and more durable than traditional swim fabric.


                    Sustainability

                    What is your commitment to sustainability?
                    There are two things at the root of everything we do: Our customers, and our planet. We believe that the companies of the future must have sustainability at the core of their business model to make a lasting impact and do right by the environment. 

                    Swimwear: Our swimwear is made of a super compressive, luxurious fabric crafted from 78% Recycled Polyamide. These fabrics are crafted from recycled plastics, post-consumer materials and nylon waste—like old fishing nets—that are literally pulled from our oceans.

                    Travelwear: Our Travelwear™ is made of our very own, signature TravelSoft™ vegan silk. This means it was crafted entirely from pre-consumer waste, like cotton linter leftover from yarn used in factories.

                    Products Made With Traditional Materials: We're working each and every day to create a path to sustainability through ongoing fabric development, research and development, and trials. 

                    We are constantly striving to refine processes and push ourselves to keep operations and products as eco-friendly as possible. We’ll always be this way, and we’ll always be transparent with you about our processes.


                    Transparent Pricing

                    How are all your suits just $95? 
                    Our team has over 10 years of experience and knows this industry inside and out. Plus, we cut out the middlemen in our operations which means the suits come to us directly from our factories, ready to pack and ship.

                    This cuts operational costs ways down, which enables us to offer you the best possible price for our top-quality suits.