Free Returns & Exchanges

Global Shopping and Orders

Have a question? We're here to help.

LOOKING FOR U.S. FAQS? CLICK here

How do I shop the website if I’m shipping to a destination outside of the U.S.?

You can select the country where you want to ship your order from the country selector on the top right of the website. Once you have selected your country, the website will switch over to that country’s currency. The checkout page will also be in the common language of the country you select. You will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees in your country’s checkout screen.

What payment methods can I use?

We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more. Quadpay is only available for U.S. customers.

Can I purchase items with another currency?

Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency. 

 

When you complete your purchase, you will pay the exact amount in the currency listed (including all the listed duties, taxes, and shipping costs). There are no hidden conversion or exchange fees. If the currency of your order is different from the currency of your bank or credit account, your bank or credit card company may charge you an exchange fee. We are not responsible for those fees nor do we charge them.

 

Can I make changes to my order after it’s been placed?

We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Happiness team know about the issue on your initial order. They will work with you to make the refund process smooth and quick.

Do you offer e-gift cards for international customers?

E-gift cards are only available to customers shipping within the U.S.

Use code SKIMM10 for $10 toward purchase & free 2-day shipping

Use code SKIMM10 for $10 toward purchase