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Shipping to Australia

Shipping to Australia

Want to order Summersalt to Australia?

Well you’re in luck! We’re so excited to be able to share all that Summersalt has to offer our friends down under. At this time we can only ship internationally to Australia and Canada, but stay tuned as we continue to expand our reach.

All prices are in USD and will be converted by your payment provider based on their conversion rate. We do limit Australian orders to $600 USD maximum.


Shipping policy for Australian purchases

Once you place an order, please allow 1-2 business days for that order to be processed. Most of our orders bound for Australia ship from the USA by DHL and then are delivered to you via Australia Post. 

The shipping time for Australian orders is 8-10 business days. Most Australian customers will receive their package within 8 business days. 


Things to keep in mind 

- We always try our very best to fulfill orders the same day, but please keep in mind that orders placed after 2pm (CST), may be processed and shipped the following business day

- We are not able to guarantee weekend fulfillment of your order (our fulfillment center is only open during business hours, and does not operate on weekends or holidays)

- Once an order is placed, it cannot be edited or cancelled

- Discovery Packs are not yet available for our Australian customers

- Sales are US dollars and will be converted to AUD by your financial provider, which may include fees

- Orders shipping to Australia may not exceed $600 USD

- Please note that shipping promotional codes are only valid on US orders unless stated otherwise


Duties

Australia generally does not levy duties on orders totaling less than $1000 AUD. You will most likely not be responsible for any duties when the package arrives.


Australian Shipping Fee Tiers  

Order Total Australia Shipping Fee

$0-200

$12

$200-400

$15

$400-600

$20

We limit Australian orders to a $600 USD maximum.

Returns

Items must be shipped back to us and postmarked within 15 business days ​​from the delivery date, in original, unused, pristine condition with hangtags attached. The hygiene label should also be intact on any swimwear items.

Due to shipping regulations, we can not provide you with a return shipping label. You will be responsible for shipping the item back to us in the United States. We suggest using Australia Post as this will be the most cost-effective method to return your item to us. Please ship back your item within 15 business days of receiving it.

Send your return to this address via your shipping method of choice:  
Summersalt Returns Australia
422 Hazelwood Logistics Center Dr
Hazelwood, MO 63042
 
Returns will be processed within 7 business days of being received at our headquarters in the United States. Refunds will be issued within 1-3 business days from when we process your return.
 
We do not offer exchanges for orders shipped to Australia. If you are unsure of what size or style will work for you, please reach out to our customer happiness team for fit and style help: hello@summersalt.com

 

Please Note

    • - Gift card ​​purchases are not returnable or refundable.
    • - Monogrammed​​ items are not returnable or refundable.
    • - Intimates are not returnable or refundable.
    • - Discovery Packs are not available for purchase in Australia.
    • - All items eligible for return must be shipped back to Summersalt and postmarked within 15 business days from the delivery date.


Will you refund my shipping fee when an order is returned?

Original shipping charges are not refunded when the order has been returned.

Where will my refund be applied?

Your refund will always be returned to your original payment method!
 

I've had my order for more than 15 days but I need to return. What should I do?

If your return or exchange is overdue, please contact hello@summersalt.com for hel

What about holiday gift returns?

Orders placed in November and December 2019 are eligible for exchange or return for 30 days after the delivery date. Note: This does not include final sale or monogrammed items.