Shipping & Delivery
We ship orders to most countries in the world. You can see all our supported countries here.
Please note:
Processing time for all orders is 1-3 business days
Carrier volume and delays, inclement weather, or pandemic guidelines may delay processing and shipping estimates above.
In order to be delivered within the above timelines, orders must be placed by 11am CST on weekdays. Orders placed over the weekend or on a holiday will be processed by our fulfillment center as soon as possible on the following business day. Delivery time begins when the package is picked up by the carrier, not when the shipping label is created.
FedEx, DHL and USPS do not guarantee weekend delivery and do not deliver on holidays.
As soon as your order has left our warehouse, we’ll send you an email. Please allow time for the carrier to receive your order’s tracking information. Delivery time begins when the package is picked up by the carrier, not when the shipping label is created. To keep an eye on your order, click here.
Currently our distribution centers are open and running but with reduced staffing. We are, however, closely monitoring local and federal government updates to ensure we are following all best practices in response to the COVID-19 pandemic. The health, safety and well-being of our team is a top priority to us.
Due to reduced staffing, our order processing time may take up to 3 business days from our standard 24-48 hours. International shipments may experience further delays due to more limited carrier availability.
Additionally, all carriers are experiencing shipping delays across the country. For more information, visit FedEx, USPS and DHL's websites.
In an effort to get your purchase to you quickly, occasionally your order will be split into more than one shipment. Your shipping confirmation email with your tracking number should reflect what was delivered. You will receive a second email with tracking for the rest of your order when it ships. If your order confirmation includes your whole order, but only some items arrive, please reach out to us at hello@summersalt.com!
While we work with reliable carriers, occasionally, there are glitches on the carrier’s end. We recommend using your tracking information to check with your postal carrier for packages marked as "delivered" that did not show up.
If you have not received your package five business days after the carrier has marked it as delivered, please reach out to our Customer Happiness team at hello@summersalt.com.
If the tracking for your order in transit has not been updated in seven business days or more, please reach out to our Customer Happiness team at hello@summersalt.com for further assistance.
If you preorder an item, your entire order will ship together when the preorder item becomes available. We will not ship your items separately.