Everything you need to know about our At-Home-Try-On Discovery Packs!
For questions about our Buy Now suits, please visit our FAQ's page.
What is an At-Home-Try-On Discovery Pack?
Our At-Home-Try-On pack allows you to order 4 suits to try on in the comfort of your own home. No ugly dressing room lights, no pesky sales people.
You have 6 days to try on the suits, dance in front of the mirror, send your friends selfies and then return the suits you don't love. You only pay for what you keep. It’s that easy! 💛
How do I order an At-Home-Try-On Discovery Pack?
Our At-Home-Try-On pack is invite only, so you must receive a special code. Sign up here to get on our list, and we’ll email you as soon as a spot opens up.
Have an access code already - go here.
Need an access code? Email email@example.com to get a code!
How does the At-Home-Try-On Pack work?
- You have an access code for our At-Home-Try-On Pack.
- Select 4 suits and add them to your pack! (PS - a top and bottom count as one suit!)
- Submit your order and pay a $15 Concierge Fee that covers shipping, handling and operational costs. (Insider Tip: The Concierge Fee can be waived if you share our At-Home-Try-On Pack link with 3 friends after you checkout.)
- Your pack will arrive using standard ground shipping via DHL/USPS. This usually takes 3-5 business days from when you place your order.
- You will have 6 days to try on your suits and pick your favorites to keep!
- Return the suits that did not work for you within 6 day window with the prepaid shipping label and poly-mailer included in your pack. Make sure the suits you return are unused, undamaged and have the hang tag and liner intact.
- Returns can be dropped off in your mailbox, USPS drop box, or at your nearest USPS location. 📬
- If your 6th day falls on a Sunday or holiday, please drop your returns in the mail the previous business day (the 5th day).
- If suits are not mailed within the 6 day window, you will be charged for all of the suits in your pack.
- If making a return, please include the packing slip your received with your return package and make note of what you kept and what you are returning.
- Once the package is received on our end, we will only charge you for the suits you keep.
Can I exchange the suits in my pack?
No, but you can order a new pack using the same access code or make a Buy Now purchase from the website for the suit you want!
How do I return my Discovery pack?
In your pack, there should be a return shipping label tucked into the fold out postcard. If you do not have a return shipping label in your pack, please email us at firstname.lastname@example.org. We will get you all sorted out!
Do not try to return this with any other shipping label. It could result in you being charged for all of the suits in your pack!
Why the $15 Concierge Fee for your At-Home-Try-On Pack?
The Concierge Fee covers shipping (including any return shipping costs), fulfillment, and operations so that we can provide you with an At-Home-Try-On experience.
However, if you share with 3 friends, we will waive your Concierge Fee! ✨
When will I receive my $15 Concierge Fee refund?
Shortly after you share the link with 3 friends, you will receive an email notifying you of your refund. The refund is sent to your bank immediately and depending on your bank, you can see the refund on your bank statement the same day of the order or up to two weeks later.
Where do you ship?
Right now we only ship within the US. We hope to provide international shipping soon. Our At-Home-Try-On Pack does not ship to Hawaii and Alaska, but please try our buy-now option and you won't be disappointed.
What is your shipping policy for Buy Now purchases?
All of our Discovery Packs ship via DHL with ground/ 2-3 day shipping. If you are shipping the coasts, it typically takes 3 days to arrive. Discovery Packs are not eligible for expedited shipping.
Are all of you suits eligible for the At-Home-Try-On Pack?
Some of our styles are not available for the at-home-try-on but, if in stock, the suit may be available with a Buy Now order. You can read about our Buy Now return/exchanges policy here.
Is there a limit to how many times I can order a pack?
No, you can order as many packs you like! 👙 + ∞ = 💖🌴
Is this a subscription?
No, this is a one-time purchase. You will only be charged for shipping and for the suits you keep.
Help! I can’t decide what to keep!Summersalt's Personal Shopper, Marissa, would be happy to assist you! Please email email@example.com for all your pack related questions.