TERMS AND CONDITIONS OF THIS VILLA RENTAL:
When you make a reservation, you will receive a Vacation Rental Confirmation/Invoice from us requesting your initial rental payment on the villa you have booked with SummerSalt. This Vacation Rental Confirmation becomes a binding agreement when you send us your initial rental payment; it states the terms and conditions concerning this villa rental between you (the "Guest") and your principal, and SummerSalt Villa. Your sending payment in response to an invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If you have any problems or questions with any of the following, please be sure to phone us for discussion and explanation before you send us your rental deposit monies.
OUR PAYMENT AND CANCELLATION POLICIES:
Half of your rent is due here within 7 days of booking to confirm your reservation. Failure to make this payment subjects your reservation to automatic cancellation without notice to you. The balance due of rent, Government Hotel Tax and service fee, and refundable damage deposit must be paid in full at least 45 days prior to your arrival. Only ONE credit card will be accepted from a rental party for villa payment. All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made IN WRITING, and sent to us by email or fax. If you cancel more than 45 days prior to your arrival date, 80 per cent of your total deposit will be refunded to you and 20 per cent of your total deposit will be retained by SummerSalt Villa as full liquidated damages. If you cancel within 45 days of your arrival date, SummerSalt Villa will retain 100 per cent of your total rent as full liquidated damages. However, if your cancelled dates are rebooked to another guest, 80 per cent of your rent will be returned to you for the nights rebooked, and 20 per cent of your total rent will be retained by SummerSalt Villa as full liquidated damages. In rare cases, villa owners may be persuaded to allow you to rebook your villa at a later date, without penalty to you. Refunds due to last-minute reductions in the total headcount originally booked will only be considered on a case-by-case basis when requested within 45 days of your arrival. Please ask us to check with the villa owner.
CHANGES TO YOUR RESERVATION:
If you must change or cancel any portion of the villa stay or services you have already booked, you must notify us IN WRITING (by email, fax or letter). Finally, please send your payments in on time to avoid cancellation of your reservation. No-shows, late arrivals, a reduction in number of persons in your group within 45 days of or after your arrival, and early departures from your villa are non-refundable. No refunds will be granted unless there is a serious problem which cannot be remedied within 24 hours, and/or which causes the Guest extreme, undue discomfort or serious inconvenience (see also Complaints and Maintenance, below). Guests who abandon their villa without permission from SummerSalt Villa agree they have no rights to compensation.
WE RECOMMEND TRAVEL INSURANCE:
For peace of mind, SummerSalt Villa highly recommends travel cancellation insurance. If you must change or cancel any portion of the reservation you have already booked, you must notify us IN WRITING (by email, fax or letter).
Guest understands that all rental monies shall be deposited in an interest-bearing escrow account until the rental begins, with any and all interest accrued to the benefit of SummerSalt Villa. Please note that offshore banking practices apply to our Caribbean islands, and American debit cards should have the Visa or MasterCard imprint to be accepted down here. Please travel with your American Express, Master Card, Discover and/or Visa credit cards.
Damage deposits are fully refundable within 45 to 60 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for villa left abnormally dirty, long-distance calls charged to the villa's telephone, and no other charges incurred before, during or after your stay, still outstanding. All normal utilities (except for long-distance phone calls or careless or extremely excessive use of your villa's water supply) are included in your rental price. You hereby agree to pay SummerSalt Villa on behalf of the owner of your villa the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa. All villa are privately owned, so decor, colors and inventories will of course vary. All villa are fully furnished, including an ample supply of bed linens and towels for Guests' use. Rearranging the furniture or removing any items from the villa is prohibited.
SummerSalt Villa is acting hereunder as agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of SummerSalt Villa. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. Furthermore, Guest is responsible for his villa during occupancy, must lock villa's windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. The villa owner and SummerSalt Villa reserve the right to refuse service or rentals to anyone at their complete discretion.
Pets of any kind are NOT allowed in or on the villa's premises without specific written permission from SummerSalt Villa (granted prior to arrival). A pet or evidence of a pet found on premises will cause immediate eviction, and forfeiture of Guest's entire rent and deposit.
COMPLAINTS AND MAINTENANCE:
SummerSalt Villa shall make every effort to keep all villa and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. They reserve the right to be allowed several hours (up to 24 hours) to cure a reported problem. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. It is the Guest's obligation to report any problems or damage to their villa IMMEDIATELY to us, regardless of the hour. (Please also see Our Payment & Cancellation Policies, 2nd and 3rd paragraphs, above).
CHECK-IN and CHECK-OUT TIMES:
SummerSalt guests must vacate their villa no later than 11 AM, and check-in time is 3 pm - NO EARLIER! Failure to check out of your villa at 11 am sharp may result in a $250 penalty charged to Guest. Other villa on our other islands require earlier check-out times and later check-in times. Check-in and check-out times are strictly enforced at our villa. If you would like a later check-out time, you are required to check ONLY with Charlie Muir during your stay, to see if another group is arriving the day you leave. If not, you might be able to stay on later into the afternoon at no charge, but you are required to get prior permission to stay later than the published check-out time.
ENTRY INTO VILLA:
SummerSalt Villa or its staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment made with Guests. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.
SummerSalt Villa reserves the right to substitute comparable or better accommodations without liability, should the villa reserved be sold or rented long-term, be out of order, been inadvertently double-booked, or be deemed substandard by us for any reason. If comparable accommodations are not available, Guest will receive a complete refund of all prorated rent and Hotel Tax paid for the original villa.
DRUGS AND HAZARDOUS MATERIALS:
Guest and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.
SummerSalt Villa shall charge Guest $35 for each set of lost or mishandled keys. Guest is required to follow all instructions precisely on where to leave your villa keys and gate remote controls when you depart - call us if you are unsure!
CAPACITY OF VILLA:
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa immediately, without refund. All persons count towards the headcount, including any infants. There is a limit of TWO (2) infants under 24 months per rental in any villa. At time of booking, all villa Guests are required to provide SummerSalt Villa with the full names of all guests staying in the villa, and with the full names and ages (ages at the time of travel) for all children under 18 years accompanying the adults in the rental party.
QUIET ENJOYMENT AND PARTIES:
SummerSalt Villa wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties, commercial use or functions such as weddings are allowed without advance WRITTEN permission from SummerSalt Villa. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighborhood, particularly after 10 pm at night. If Guest is found to have had a wedding or any sort of group gathering for more persons than officially scheduled and paid for at the villa, and/or without SummerSalt Villa's advance written permission, he is subject to forfeiture of his entire villa security deposit to the villa's owner, at the joint discretion of SummerSalt Villa and the villa's owner.
RATES AND PRINTING ERRORS:
The information pertaining to each villa onSummerSalt Villa' web site is constantly updated. SummerSalt Villa is not responsible for printing or publishing errors, inadvertent omissions, or for the content of any other web sites. All rates and villa details are subject to change without prior notice. Our web site is your source of our most current villa information - PLEASE BE SURE TO CHECK OUR WEB SITE FOR THE LATEST and MOST ACCURATE INFORMATION: www.summersalt.com. In any dispute arising out of this rental agreement, the laws of the British States Virgin Islands shall apply and the prevailing party shall recover its costs, expenses and reasonable attorneys' fees. This Vacation Rental Confirmation becomes a binding agreement when you send us your rental deposit. Your sending payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as written above. If you have any problems or questions with any of the preceding, please BE SURE to email or phone us BEFORE you send us your rental deposit monies. Thank you.
AND - SOME VERY IMPORTANT NOTES FOR YOUR INFORMATION - PLEASE READ CAREFULLY!:
YOUR ARRIVAL ON ISLAND - IMPORTANT!:
We will need to know your airline FLIGHT NUMBER, ARRIVAL AND DEPARTURE TIMES, AND YOUR CAR RENTAL COMPANY at least THREE WEEKS before you travel (please email this vital information to SummerSaltVilla@gmail.com. This is essential - there are no street addresses in the islands, and you will be stranded at the airport or ferry when you arrive, unless we know when to expect you and can arrange to have your escort person meet you and lead you to your villa. Always travel with your list of island contact numbers in case of emergencies. And be sure you remember to bring your passport and a photo ID! IF YOU ARE RENTING ON TORTOLA and are an AMERICAN CITIZEN, THEN YOUR CURRENT U.S. PASSPORT IS NOW REQUIRED TO GAIN ENTRY BACK INTO THE UNITED STATES. And always check with your airlines for the latest boarding requirements before you travel!
DON'T FORGET to BRING PROOF of CITIZENSHIP!:
Everyone departing the United States Virgin Islands, including U.S. citizens, is now required by U.S. Immigration to show either a valid passport OR an original or certified copy of a birth certificate accompanied by a Government-issued photo ID. The U.S. Virgin Islands are a "port of entry" to the U.S. mainland, so please don't forget these for the whole family (even for the baby!). However, in order to re-enter the United States Virgin Islands, Puerto Rico and the U.S. mainland from any of the British Virgin Islands, you will need a passport (or passport card, which is valid for land and sea travel only). If you plan to visit any of the British Virgin Islands during your stay, even if it is just a day visit or boating trip, your passport or passport card will be required, except for persons under 16 (original birth certificate is acceptable for land and sea travel ONLY). Please visit the U.S. Passport Office online at http://travel.state.gov for updated information, and always verify boarding requirements with your airline before you travel.
If your flight is delayed or cancelled while en route, you are REQUIRED to contact SummerSalt Villa so we can notify everyone involved, including your car rental company - failure to do this will result in a $50 penalty. You may phone us during daytime office hours at Mondays through Saturdays at (408) 658-7301. We are on Pacific Standard Time.
ISLAND MANAGER WILL ESCORT YOU TO YOUR VILLA:
You'll be met upon arrival at the airport or ferry dock, OR at your car rental agency, led (escorted) to your vacation villa, and when you arrive at your villa, you'll be given the villa keys and a walk-through of the property to help get you settled and comfortable. You will also be given an island orientation so you can get around. These "meet-and-escort" services are included in your rental rate. There is no extra charge for these services, although a tip for your escort is at your discretion for excellent service. You'll also have the island manager's day and night phone numbers for contact in case you need anything (even advice!) during your island vacation. However, transportation back to the airport or ferry dock upon your departure is NOT provided or included. Please be sure that you rent a vehicle large enough for your entire party PLUS your luggage! Island rental cars are usually small compact models, and jeeps will hold four passengers but little to no luggage - please plan accordingly.
For all villa properties, the homes are cleaned just before your arrival, mid-week, and after your departure so that your villa is very clean. If you would like service more frequently, we can easily arrange maid service for you as often as you wish for an additional charge. This service is for hotel-type general cleaning and tidying only; any personal laundry, cooking, or babysitting must be arranged in advance, and prices set according to services required. We'll be happy to book these extra services for your vacation.
GROCERY DELIVERY and A CHEF FOR YOUR VILLA STAY:
With sufficient advance notice, we can pre-stock your villa with the food and beverages of your choice. So, especially if you are arriving in the afternoon or traveling with small children, let us deliver your custom grocery order to your villa just before your arrival! On Tortola grocery shopping and delivery service is provided through Bobby’s Market. This service is well worth the cost, so you can settle in, unpack and enjoy your villa the moment you arrive. On Tortola we have excellent chefs who are available for just one special dinner only, to one, two, or three meals a day for the duration of your villa stay. For a list of chefs with their contact information and some sample menus for each island, please email Charlie at SummerSaltVilla@gmail.com or (408) 658-7301. Then, you may contact your island chef directly to discuss menus, dietary requirements and your grocery shopping list with him or her. Chefs will require an advance deposit for both grocery shopping and for their cooking; you may pay them directly. And please remember: all of our chefs book up far in advance for all holidays, so please plan way ahead.
BABIES & TODDLERS AT OUR Villa:
On Tortola, portable nylon baby cribs are available for rent, furniture only - you bring your own mattress pad and sheets). Or rent a FULL-SIZED WOODEN BABY CRIB: (requires assembly, so you MUST specify in advance in which room you want the crib set up.) Please bring your own mattress pad & linens for all cribs - we only can supply the basic furniture. We will assemble the crib on your arrival day in the room that you specify - this must be arranged in advance. High chairs, booster seats, bed rails and a stroller are also available for rent. There are also very comfortable air beds for rent. All rentals will be delivered to SummerSalt villa, ready for you to set up in the area of your choice after your arrival (it's easy!) There is a flat fee for delivery and pickup, for one item or for several items. Baby equipment is also available on all other islands - please ask Charlie for specifics and rates. PLEASE NOTE that infants and toddlers under 24 months old are included in the headcount which determines your rental rate IF they sleep in a crib. Car seats are available from your rental car agency. Please order one when you book your rental car; there may be a small charge.
TIPPING THE VILLA'S STAFF:
If you receive excellent service with a smile, we recommend tipping about $25 to $50 per week for each housekeeper. Some housekeepers will leave an envelope in the villa for your gratuity. And if you have food and drink left in your villa when you depart, you may also leave these for the housekeeping staff - they will appreciate it.
Our islands are for the most part very hilly, and villa are often built into steep hillsides, which afford you the fantastic ocean views we offer in our part of the Caribbean. BUT, often this also means that many of our villa have many stairs - so if you're person with a disability or if you cannot handle many stairs, please be sure to ask when booking your villa how many stairs you'll have to climb, and please be sure to let us know if you are on crutches or in a wheelchair so we can be sure to book you into a villa which is easily accessible.
LOUD, LATE PARTYING:
Most of our homes are located in sedate, residential neighborhoods, and if you and your family and friends want to make some partying a part of your vacation, please check with us before you book a particular property - we'll advise you as to the neighborhood climate.